FAQs

Where does my money go?

All donations to this site support Children’s Hospital Los Angeles, a 501(c)(3) organization.

Can I support a specific area of Children’s Hospital?

Yes. There are two ways: 1) When registering for a personal fundraising or tribute page, you can select an area of the hospital for your page to support from the drop-down menu or use the write-in option and 2) When fundraising for or making a donation to a Cause, donations will automatically be directed to the Cause.

How secure is my information over the web?

All online transactions to Children's Hospital Los Angeles are done on a secure server. This means that information entered on the transaction page is encrypted using SSL (Secure Socket Layer) before transmission. On secure pages, a "closed" lock symbol displays at the bottom of your browser, and the website address in the bar at the top of your browser starts with "https" instead of "http". Donation pages are verified by VeriSign, and transactions are processed using a VeriSign member account.

If you are concerned about giving online, we can process your gift over the phone. Call us at 323-361-1700 Monday through Friday between 9 a.m. and 5 p.m. PST.

Will I receive a receipt for my tax-deductible donation?

Yes, your donation confirmation will be emailed to you shortly after we process your donation. It also serves as your tax receipt. Federal income tax law requires us to inform you that no goods or services were provided to you in return for your gift, and that, therefore, your gift is tax-deductible to the fullest extent of the law.

Can I donate by check?

Yes. When writing checks, please make sure they are made payable to Children's Hospital Los Angeles. Once all your checks have been written or collected:

  1. Log your checks into your fundraising page by entering your HQ and clicking on Enter Offline Donations (Please keep copies of checks for your records.)
  2. Fill out a donation form.
  3. Write your name on the MEMO line of each check.
  4. Send checks, along with a donation pledge form to:
    Children's Hospital Los Angeles
    Ambassadors - Support
    4650 Sunset Blvd., #29
    Los Angeles, CA 90027

To submit check donations via FedEx or UPS, please email ambassadors@chla.usc.edu to make arrangements. If you receive cash, please keep the cash and submit a check for the same amount. Once Children's Hospital Los Angeles has received the checks, we will add the donations to your fundraising page within 7 business days of receipt.

I am not a registered participant, how do I make a gift?

  • Credit Cards: Please click here to use our secure online website to make a gift.
  • Checks: Make checks payable to Children's Hospital Los Angeles. If the gift is intended to sponsor a fundraiser, please enter "Fundraise - Participant Name" in the MEMO line so we can ensure it is designated accurately. Checks can be mailed to:
    Children's Hospital Los Angeles
    Ambassadors - Support
    4650 Sunset Blvd., #29
    Los Angeles, CA 90027
  • Gifts of securities: Securities or wire transfers may be transacted through our Donor Services. Please contact Blanca Martinez at 323-361-1792 or bmartinez@chla.usc.edu.

Do you accept corporate matching gifts?

Yes. To find out if your employer matches employee gifts, please contact your personnel or human resources office. Many companies will match employee contributions, in some cases doubling or even tripling them!

  • Obtain matching gift forms from your personnel office.
  • Complete the matching gift form (or complete your employer's online web form).
  • Follow your company's policy for submitting the form.

For questions about matching gifts, please contact the Ambassadors at 323-361-1700.

Why isn't my money on my fundraising page?

If it has been 7 business days since you mailed your checks and you still do not see the funds credited to your fundraising totals, please contact the Ambassadors at 323-361-1700. For verification, we will need the fundraiser's full name, check number and amount.

How do I format my photo correctly to upload?

We suggest you size your photo to 72 dpi in a .jpg or .gif file format.

I've made my page! Now how do I share it?

If you log into your HQ, you'll see a section at bottom left called "Spread the Word". This section contains tools to tell people about your page through email, Facebook or Twitter. You can also tell people about your page through your personal email account. It's easiest to create and share the "friendly URL" for your page. If you created it during registration, you can see it on your fundraising/tribute page at top left – look for the URL that begins with http://support.chla.org/pages.

I’d like to hold a fundraising event. How can I get started?

If you would like to hold a community fundraising event benefiting Children’s Hospital Los Angeles, there are a few initial steps. The first step is to review our guidelines and FAQs. If, after reviewing, you are ready to complete the Community Fundraising application, you may do so online and submit to our Special Events team. Once they receive the application, they will contact you with the next steps. Should you have any further questions, contact the Special Events department at (323) 361-5972 or specialevents@chla.usc.edu.

There is something wrong with my fundraising page. How do I fix it?

We would be happy to help you with your page. Please contact the Ambassadors at 323-361-1700 or ambassadors@chla.usc.edu.  

How do I delete my account?

To delete your account, please contact the Ambassadors at 323-361-1700 or ambassadors @chla.usc.edu.

If I don’t want to receive further communications from Children’s Hospital Los Angeles, what should I do?

If you would like to change the frequency or types of communications you receive from us, contact the Foundation office at 800-817-4543 or foundation@chla.usc.edu, and we will be pleased to respect your wishes.

How do I learn more about Children’s Hospital Los Angeles?

To learn more, please visit us at www.chla.org or contact us at 323-361-1700 or ambassadors@chla.usc.edu.